Notice of Damage / Incorrect Delivery

If upon receipt your goods are: damaged, incomplete, incorrect, short delivered or your order fails to arrive; notification must be made within ten working days, quoting your account number and the relevant reference number. Claims outside this period may not be accepted.

 

Return of Goods

Our product guarantee relates to the: quality, durability and relative fitness for purpose during the first 12 months after the delivery. Goods deemed 'no longer required' due to ordering error or surplus to requirements etc. may be considered for return, providing prior authorisation is obtained and goods are returned in a re-saleable condition in the original packaging within the first calendar month following despatch. Where authorisation is obtained, a 20% handling charge, or minimum £10 whichever is greater will be charged. We will not accept goods returned without prior authorisation or in a non-saleable condition - in such cases goods must be paid for in full by the customer. For further clarification or to arrange a return please contact our Customer Contact Centre on: 0845 120 4525.