Returns
Returns
If you have any questions about the return of any of our products you've come to the right place. Take a look below for all the information you may need about what's required.
Notice of Damage / Incorrect Delivery
If upon receipt your goods are damaged, incomplete, incorrect, short delivered or an order fails
to arrive, notification must be made within ten working days, quoting your account number and the
relevant reference number. Claims outside this period may not be accepted.
Return of Goods
NES Arnold's product guarantee relates to the quality, durability and relative fitness for
purpose during the first 12 months after the delivery. Goods deemed 'no longer required' due to
ordering error, surplus to requirements etc. may be considered for return providing prior
authorisation is obtained and goods are returned in a resaleable condition in the original
packaging within the first calendar month following despatch. Where authorisation is obtained a
20% handling charge, or minimum £10 whichever is greater will be charged. NES Arnold will not
accept goods returned without prior authorisation or in a non-saleable condition - in such cases
goods must be paid for in full by the customer. For further clarification contact the Customer
Contact Centre.
