Notice of Damage / Incorrect Delivery

If upon receipt your goods are damaged, incomplete, incorrect, short delivered or an order fails to arrive, notification must be made within ten working days, quoting your account number and the relevant reference number. Claims outside this period may not be accepted.

Return of Goods

NES Arnold's product guarantee relates to the quality, durability and relative fitness for purpose during the first 12 months after the delivery. Goods deemed 'no longer required' due to ordering error, surplus to requirements etc. may be considered for return providing prior authorisation is obtained and goods are returned in a resaleable condition in the original packaging within the first calendar month following despatch. Where authorisation is obtained a 20% handling charge, or minimum £10 whichever is greater will be charged. NES Arnold will not accept goods returned without prior authorisation or in a non-saleable condition - in such cases goods must be paid for in full by the customer. For further clarification contact the Customer Contact Centre.